Refund policy

We have a 5 day return policy, which means you have 5 days after receiving your item to request a return. 

Returns and Refunds

Any return or refund request must be put by email to info@onebaby.com.au within no more than five days of receipt of goods. In the email request, state the order number, the reason for the return or refund and include photos if appropriate to the request.

Refund or returns will be approved solely at the discretion of Numurkah newsXpress, the operator of Onebaby shop.

Any refunds will be transferred back to the original payment method used for the purchase.

We do not provide refunds or exchange for change of mind.

If you wish to cancel your order, which is only approved at our discretion, a restocking fee of 20% will apply to cover reasonable costs associated with the time taken to manage the cancellation, bank fees, Shopify fees and related expenses.

Refund in the event of order limit breach.

If a person orders more than is the permitted quantity for an item, we reserve the right to cancel all orders. In this instance, the refund will be what has been paid less reasonable costs associated with managing the cancellation up to 20% as noted above: bank fees, Shopify fees and related.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Numurkah newsXpress and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Numurkah newsXpress liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable lawYou can always contact us for any return question at info@onebaby.com.au.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If we are at fault we will happily refund or exchange items.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for a new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@onebaby.com.au.